At Harney & Sons customer satisfaction is our top priority. Please contact us with any questions or problems. You can reach us by calling +420 734 207 049 or by email at hello@harneyteas.eu.
If you received an incorrect or damaged item, please call us or email us immediately so that we can correct the problem.
We accept returns within 30 days of delivery.
Our physical address for returns is:
Harney & Sons Fine Teas
Wolkerova 465
Vítkov, 749 01
Czech Republic
Please include a copy of your packing slip, order confirmation, or a note with your name, address, phone number, the order number, and reason for the return in the package.
Undeliverable Packages
If your package is returned to our company because the address was entered incorrectly or the package was unclaimed, we will gladly reship the package. There will be a reshipment fee as specified in our shipping rates.
If the package is refused by the recipient there will be a 6.00 euro restocking fee subtracted from the refund amount.
Wholesale Returns