At Harney and Sons it is our main priority to make our customers happy, if you are not we will make every effort to ensure that you are. Please contact us with any questions or problems. We will help organize any returns. You may email us at info@harneyteas.eu.
If an order or item is returned because you are not happy with your purchase a 180CZK return fee will be subtracted from the total refund. We do our best to ensure accuracy, but if for any reason we made a mistake with your order please contact us and you will receive the correct item promptly with no additional fee. Please include a brief note in the box if you are exchanging the item. If the item is being exchanged the new item shipped will be subject to a shipping charge of 90 CZK.
If you are returning a non-food item it should be unused and in original packaging to be eligible for a full refund.
Items returned after one month will not be eligible for a refund or exchange.
Our physical address for returns is:
Harney & Sons Fine Teas
Wolkerova 465
Vítkov, 749 01
Czech Republic
International Returns
If you are an international customer please email sales@harneyteas.eu for all questions regarding returns.
Wholesale Returns
If you are an international customer please call +420 730 126 990.